How the MowBox service works, what our free first cut includes, and what to expect from us — and from you.
Free first cut — quick summary:
These terms govern the service provided by MowBox ("we", "us", "MowBox") to customers in Huddersfield and the surrounding HD postcode area. By booking a visit or using the website at mowbox.co.uk, you agree to these terms.
MowBox is a grass cutting and garden maintenance service operating in the HD postcode area. We operate Monday to Saturday, 9am–8pm.
MowBox offers a reduced or free first cut to new customers who are signing up for a regular recurring mowing schedule (fortnightly, weekly, or monthly). The offer is designed to let you try the service before committing — it is not a standalone one-off offer.
| Garden Size | Approx. Dimensions | First Cut Price | Standard Rate (from 2nd cut) |
|---|---|---|---|
| Small | Up to 50 sqm | FREE | £25 per cut |
| Medium | 51–100 sqm | £22.50 (half price) | £45 per cut |
| Large | 101–150 sqm | £30 (half price) | £60 per cut |
| XL / Extra Large | 150+ sqm | Quoted on first visit | Quoted on first visit |
Garden sizes are approximate guide categories. Your exact price is confirmed on the first visit once we have assessed your lawn. If your garden is a borderline case, we'll let you know before we start.
To qualify for the free or reduced first cut, all of the following must apply:
If your grass is substantially overgrown — for example, if it has not been cut for an extended period and grass height significantly exceeds a standard cutting height — the free first cut does not apply.
Overgrown lawns require a first-cut clean-up which takes considerably more time and effort than a maintenance cut. We will assess this on arrival and, if the lawn is overgrown, we will provide a separate quote for the initial clean-up cut before any work begins.
Once the lawn has been brought back to a maintainable condition, you are welcome to proceed with a regular schedule at our standard rates. The free/reduced first-cut offer may apply from that point if you sign up for a recurring schedule — this is at our discretion.
We understand that overgrown lawns are often why people contact us in the first place — we are happy to help, we just need to be fair about the pricing for the extra work involved.
The free/reduced first cut is applied to the first invoiced visit only. From the second visit onwards, standard per-cut pricing applies. You are not locked into a contract — you can cancel your schedule at any time before the next visit (see section 5).
The free first cut offer has no cash alternative and cannot be transferred, combined with other offers, or applied retrospectively.
What is included in a standard grass cutting visit:
What is not included as standard (available as add-ons):
We use battery-powered electric mowers. We do not currently offer petrol-powered equipment. If a specific area of your garden cannot be reached with our equipment, we will tell you at the first visit.
If you are not satisfied with the result of any visit, contact us within 24 hours of the visit. We will return within 48 hours to correct the issue at no additional charge. This applies to every visit, not just the first cut.
This guarantee covers work that we carried out — it does not cover areas that we could not access (locked gates, dogs in garden, obstacles) or issues caused by weather or lawn conditions outside our control.
After the first visit, we will agree a regular slot — weekly, fortnightly, or monthly — depending on your preference and the lawn's needs. We will keep to this schedule and contact you in advance if we need to reschedule for any reason (weather, equipment, team availability).
We operate Monday to Saturday, 9am–8pm. We do not operate on Sundays or bank holidays as standard, though exceptions may be available on request.
You are responsible for ensuring we have safe and clear access to the garden on the agreed visit date. This includes ensuring gates are unlocked and pets are secured away from the working area.
If we cannot access the garden on arrival, we reserve the right to charge a call-out fee for the missed visit. We will always try to contact you before marking a visit as a missed call-out.
We work in light rain. In heavy rain, or if conditions make the cut unsafe or would damage the lawn, we will reschedule as soon as possible — usually within 2–3 days. We will notify you of any rescheduling.
There is no contract or minimum term. You can pause or cancel your regular schedule at any time by contacting us. We ask for 24 hours' notice before a scheduled visit where possible — this lets us avoid a wasted trip and keeps scheduling fair for all customers.
If you cancel or do not continue with a regular schedule within 30 days of receiving a free first cut, we reserve the right to invoice you for the standard cost of that visit at our normal rates. This is to protect the offer against misuse — the free cut is intended for customers who genuinely want a regular service.
Payment terms are agreed on the first visit. We accept bank transfer, card, or cash. Payment is due within 7 days of each visit unless otherwise agreed.
For regular recurring customers, we can arrange a monthly payment schedule on request.
MowBox carries public liability insurance. We take reasonable care when working in your garden, but we ask you to let us know about any known hazards (buried cables, concealed edges, fragile features, etc.) before we begin.
We are not liable for damage caused by unknown hazards not disclosed to us, or for normal wear and tear to existing garden features during the course of the service.
Our liability for any single claim is limited to the cost of the affected visit.
We collect your name, address, phone number, and email address for the purposes of delivering the service and contacting you about your schedule. We do not share this information with third parties for marketing purposes. See our Privacy Policy for full details.
We may update these terms from time to time. The current version is always available at mowbox.co.uk/terms-and-conditions.html. Continued use of the service after any update constitutes acceptance of the revised terms.
If you have any questions about these terms, or about your free first cut eligibility, please get in touch via the contact form on our homepage or message us on WhatsApp via the button on the site.